Terms and Conditions
Return / Exchange Policy
Returns and exchanges will only be accepted from purchases made at KPMACLANE.com. For all other returns, please contact the store where the original purchase was made for their return policy.
To return or exchange to KPMACLANE.com, please send the product back in the condition in which it was received within 30 days of purchase. Please indicate your reason for return/exchange and include your contact information. Send to the following address:
KP MacLane Company
1324 Lexington Avenue, #337
New York, New York 10128
Items purchased with a promotional gift card may not be returned. Please contact customer service at email@example.com for questions about exchanging a purchase made using a promotional gift card.
2nd day: $35
We do not ship to Post Office Boxes or international addresses at this time. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Islan, Jarvis Islan, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.
*Continental US only. Hawaii and Alaska orders must be delivered via 2nd day air or overnight shipment.
KP MacLane Gift Cards
KP MacLane Gift Cards are only redeemable at KPMACLANE.com
KP MacLane Gift Cards can be redeemed on the checkout page during the checkout process. The Gift Card value will be applied to the order total, excluding tax and shipping charges (if applicable)*. If the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash.
*Sales Tax and Shipping Charge Terms:
Expedited shipping charges must be paid by credit card at the time of purchase. If you wish to use your Gift Card to pay for expedited shipping, please contact customer service at firstname.lastname@example.org. All orders shipped within the state of New York are subject to sales tax. Gift Cards may not be used to pay sales tax charges. All sales tax must be paid for by credit card.
KP MacLane Gift Cards do not expire.
View your balance
Go to the Gift Card Page and enter the gift card number in the section “Enter Your Card Balance Here”. You may also call 888-481-0757.
KP MacLane Gift Cards may not be returned or cancelled after purchase.
If you return a product originally purchased with a gift card, any refund will be returned to the original gift card. Please find information regarding our return policy on our Contact Page.
If you return product originally purchased with multiple methods of payment, any balance owed will first be applied to the credit card, up to the original amount charged, and then to the gift card.
Lost or stolen gift cards
Gift cards will not be replaced if lost or stolen. Treat them like cash.
Promotional gift cards
Promotional gift cards are good for the purchase of full price items only and considered final sale. One card is allowed per person, per household. Promotional gift cards may not be combined or used for the purchase of sale items, shipping charges, sales tax or combined with coupon codes. Any transaction that violates any of these policies will be cancelled, and the value on the card with not be reinstated. Promotional gift cards may expire and may be cancelled at any time for any reason. For questions about your promotional gift card please email email@example.com
We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
KP MacLane SALE
Promotional gift cards may not be used for the purchase of SALE items.